Terms & Conditions

The superstrom.gr is the online store of the company Vatsinas Mattress Commercial Industrial and Hotel Company , with VAT number 999484045, located in Heraklion, at BIO.PA.TYLISOU, with postal code: 71500 and is registered in the General Commercial Register (G.E.M.I.) with number: 077857027000. The contact e-mail address is info@superstrom.gr."

The display, presentation, sale, transport - storage, delivery and any return of our products displayed on this website, as well as the protection of your personal data and the security of your transactions are governed by these terms of use, which we invite you to read before you browse our website. superstrom.gr. and making your purchases. Your navigation on the superstrom.gr. as well as making any transaction or communication with our store means the unconditional acceptance of these terms of use by you. If a user does not agree with these terms, then he/she must at his/her own risk refrain from visiting, using the website, as well as from any transaction or use of the services of the online store. The following terms of use apply to the entire content of the website. The company reserves the right to change the terms of use at any time.

Information about products and services provided

Our company is committed to the truth, accuracy and completeness of the information provided in the online store, regarding the identity and details of both the company and its suppliers, as well as the main characteristics of the products or services available through the online store. The company reserves and is not bound by any technical or typographical errors, whether due to error, oversight or force majeure, which it agrees to correct as soon as it becomes aware of them.

The online store superstrom.gr promotes, promotes and resells the products of the suppliers with whom it cooperates. The company reserves the right to freely choose the products it displays on the superstrom.gr and to modify, renew and/or withdraw them at any time and without prior notice. The same applies to its pricing policy, any offers and discounts which it may freely select and implement and modify, renew and/or withdraw at any time and without prior notice and/or time limit.

Limitation of liability

The company reserves the right to renew and modify its terms of transactions. We also reserve the right to improve and update its website, so we recommend that you periodically read our website to be informed of any changes (any changes to the terms do not apply to orders you have already placed).

The company is not responsible for any errors on this website in photos, prices and characteristics of the products listed on the website. The company in the context of its transactions from the online store informs the customer based on the data kept each time on the availability or unavailability of products and in no case can guarantee the availability of these products. In any case, the company undertakes to inform the customer in a timely manner about the non-availability, in which case it shall not be liable for any further liability. The company strives to provide high quality services on a daily basis. In good faith, the company is not responsible and is not bound for any errors in features, photos and prices of products listed on the site and cannot ensure that there will be no errors from any cause when entering and/or updating the features and/or price of a product.

The company has no responsibility for any unauthorized interference by third parties in products and/or services and/or information available through the e-shop. The company makes no representation that the information contained in the documents and notices published on this server is appropriate for any purpose. Any such document and related graphics are provided "as is" without any warranty of any kind. The company is not responsible as to the timeliness, accuracy, completeness or quality of the information reported on the superstrom.gr or any expressed subjective opinions and evaluations. The company has the right to delete or not to publish opinions and/or reviews, which it considers in its absolute free discretion and at its sole discretion as contrary to the law, its terms and objectives. The company shall not be liable or liable to pay compensation for any damage and moral damages resulting from the failure to provide support services. It makes every effort to provide high quality services but cannot guarantee that there will be no interruptions or errors. The company expressly reserves the right to modify, supplement or delete parts of individual pages or all of them, or to temporarily or permanently discontinue them without notice.

Responsibility of the user (visitor - customer)

Every user is free to use the site in accordance with the law and morality. It must be for lawful purposes only and must be done in a lawful manner so as not to restrict or hinder the use of the site by third parties. The responsibility for the contents of transactions rests solely with the user. The company does not exercise any kind of correction or intervention in the data transferred by the user. The user must fill in correctly and accurately the following fields: name, address, e-mail, telephone number, message, etc. in the online contact forms. The use of the site is subject to Greek, European and International laws and the user agrees not to use the site in order to violate these laws. In the context of the above, the user agrees and undertakes not to use our online store for: a) sending, publishing, sending by e-mail or transmitting by other means any content that is illegal for any reason, causes unlawful insult and damage to the company or to any third party or violates the confidentiality or privacy of any person's information, sending, publishing, sending by e-mail or transmitting by other means any content that causes an insult to the users' morals, social values or other values; b) sending, publishing, sending by e-mail or transmitting by other means any content that causes an insult to the users' morals, social values or other values; c) sending, publishing, sending by e-mail or transmitting by other means any content that causes an insult to the users' morals, social values or other values.

Furthermore, the user agrees that all members, partners, employees, management, shareholders and other associates of the company are not liable for anything arising from third parties using the site. Any use contrary to the above, in addition to any civil or other penalties, will result in the termination of the services provided without notice. Also, as a visitor/customer of the store you agree and accept that you are financially responsible for any use of the store as well as for the use of your account by others including people staying with you or minors under your care and thus you agree to supervise any use of the store that is made using your account or name.

Product description and price

Our store tries to be as accurate and detailed as possible in describing the essential characteristics of the products available for sale through its website. If, for any reason, the description of a product does not meet your needs, please contact us in order to solve any questions you may have and to serve you in the best possible way. The store reserves the right to modify the description and price of its products without prior notice and any such modification will be effective from the moment of its appearance on the store's website.

Ordering process and order completion

The superstrom.gr is a store that cooperates with different suppliers, importers and manufacturers in order to offer you a wide range of products at the best possible prices. Therefore, although we take every possible measure to ensure the availability of our products, as shown in the superstrom.gr , there is a possibility that a product displayed on the superstrom.gr is not finally available or is not available within the delivery time indicated in the superstrom.gr for reasons beyond our sphere of influence. For this reason, and in order to keep you fully informed and to protect you as much as possible from unforeseen circumstances, orders are completed as follows: You can navigate to our online store, freely select through the superstrom.gr the products of your choice and place them in your shopping cart. Then, following the steps indicated each time, you should proceed to send your request for an order to our company. In order to provide you with a better and more efficient service and to facilitate your future purchases, when you place your first order you register as a user of the superstrom.gr by filling in all your personal details requested in the corresponding registration form. Then, each time after completing your purchases, you fill in all the details of your order request that appear on the order form. Select the product you are interested in purchasing by clicking on the icon of the item you wish to purchase, to then be redirected to the page with the detailed description of the product. On this page, you can also select the quantity of the product you wish to purchase. Once you have selected the item(s) you are interested in and the desired quantity, click on the "Add to cart" option and the product(s) will be automatically transferred to your shopping cart. At the same time, a detailed list of the products you have selected appears on your screen.

This status is accessible at every stage of your order, or your navigation on the website superstrom.gr . If you want to increase or decrease the quantity of an item, type the desired quantity in the corresponding field and the quantity of the items you are interested in is automatically updated. If the quantity you ordered is not available, you will be informed immediately with a message. In case you wish to delete from your order any of the products you have selected, click on the "X" flag and it is automatically removed from your shopping list. Once you have arrived at the items and the desired number of products you wish to order, click on the "Buy" button by clicking on the corresponding button. All the information about the customer (name, address, telephone numbers, etc. ) and the delivery method are displayed. This option may incur an additional charge for your order. To complete the order process, you select one of the payment methods proposed. Your order is considered to have been successfully registered in our system when an e-mail is sent to your account with detailed information about your purchase. In the event that your order is pending, a corresponding e-mail will be sent to you. Alternatively, we will contact you at the telephone numbers you have given us when registering or entering the order on our site. It is your obligation, in the event that you do not receive the relevant e-mails, in accordance with the general terms governing our transactions, to inform us without delay. After confirming the items and the quantity you wish to acquire, you complete your order by selecting the "Shipping Method" and the desired "Payment Method". Upon sending your request to order, an automated message appears containing the details of the order request received by our company, which is also sent to the email address you have provided. All your requests are received by us subject to product availability checks and at this stage final checking and processing of your request has not yet commenced.

2) Processing an order request: If your order request is sent from Monday to Friday then you will immediately receive a message to the email address you have provided us with, that your request is being processed by our company. Otherwise, you will receive this message within the next working day after a complete check of the availability of all the products in your order.

2α) If there is availability of all the products included in your request, a message will be sent to your e-mail address and/or mobile phone number that you have provided us with, confirming your order and including all its details and delivery time.

2b) In the event that there is not available any of the items you have placed in the order and / or that a product will be available after the delivery time indicated in our online store, then we will contact you either by email to the email address and / or mobile phone number you have provided us with or by direct telephone contact with you in order to consult with you for any modification, correction or cancellation of your order.

Way, time, cost of shipment

See the Shipping Method section.

Payment methods

See the Payment Method section.

Returns / Changes / Cancellations

See the section Returns / Changes / Cancellations

Prices and pricing

The indicated prices of all products sold on the company's website are retail prices and include VAT 24%. The store reserves the right to adjust prices. The final cost of each order will be calculated after adding to the retail price of each product the shipping costs or any other service for the final value of which our customers will be informed before placing their order. The price charged to the customer is the price in force at the time of the order. We reserve the right to modify the prices of the products without any modification affecting orders already registered or dispatched, which have been accepted. The store provides the possibility of selecting the type of document you wish to be issued, retail receipt or invoice, by filling in the relevant field on the website. The transaction will be considered completed after you receive the electronic confirmation from the store. The store reserves the right not to execute an order without justification and to return any deposit already received. For advances given for products with an "on-demand" availability status, there will be no right of withdrawal.

Product Returns / Withdrawal

See the section Returns / Changes / Cancellations

Intellectual and industrial property rights

All the content of the e-shop, including the distinctive titles, trademarks, marks, images, graphics, photographs, drawings, texts, etc. are the intellectual property of the company or possibly of our third party partners and are protected under the relevant provisions of Greek law, European law and international conventions or intellectual property of third parties for which the company has obtained a license for its own exclusive needs and for the operation of the e-shop. In addition, any software available for loading from this server is the intellectual property of the company. The use of such documents from this server is limited exclusively to informational and non-commercial purposes or is only personal and will not be copied or put on another computer network or distributed by other means of communication, i.e. no interference whatsoever with the documents. Any other use is strictly prohibited by law and may result in severe civil and criminal penalties. Violators will be prosecuted.

Any copying, transfer or creation of derivative works based on this content or misleading the public about the actual provider of the online store is also prohibited. Reproduction, dissemination, transmission, retransmission of the material, or any other use of the content in any manner or means for commercial or other purposes is permitted only with the prior written consent of the company or any other copyright holder. In particular, the names, images, logos and distinctive signs representing the online store with the brand or third parties and their products or services are exclusive trademarks of the company or third parties respectively, protected by the relevant trademark laws. Their appearance on the site should in no way be construed as a transfer or assignment of a license or right to use them.

Links to other websites

The company does not control the availability, content, privacy policy, quality and completeness of the services of other websites and web pages to which it refers through links, hyperlinks or advertising banners. Therefore, for any problem that may arise during their use, the user should address directly to the respective websites and web pages, which are responsible for the provision of their services. The provision of links to the online store is for the convenience of the user and the company in no way approves, does not accept and is not responsible for the content of each link.

Protection of personal data

See the section Privacy Policy

Contact

Any visitor/customer of the store may contact the store by telephone at 2810 831346 or electronically at info@superstrom.gr or by post to the address of the company indicated above.

Minors

The use of the website by persons who have not reached the age of 18 without the consent and approval of their parents or guardians is prohibited.

Complaints management

The user, consumer, customer, visitor has the right and the opportunity to submit complaints or comments about the products or services provided by our store. We will gladly accept them and will reply by e-mail to our e-mail address. info@superstrom.gr.

Modification of terms and conditions

The website superstrom.gr reserves the right to unilaterally modify unilaterally or renew these terms and/or rules and/or conditions, made through it without prior notice, informing visitors by posting the new terms and conditions on this website.

Applicable law and other terms 

The above terms and conditions of use of the website, as well as any amendment, change or alteration thereof, are governed and supplemented by Greek law, European Union law and the relevant international treaties. Any provision of the above terms that is contrary to the law shall automatically cease to be valid and shall be removed from the present, without in any way affecting the validity of the other terms. The present constitutes the entire agreement between the website and the visitor/user of its pages and services and is not binding only on them. No modification of these terms will be taken into account and will not form part of this agreement, unless it has been expressed in writing and incorporated herein. This website is hosted and made available to you from Greece. Any dispute and any complaint regarding the content and/or services of the website superstrom.gr will be resolved by the courts of Heraklion to the exclusion of any other jurisdiction.

Transaction Security

1. TLS Protocol

The COMPANY recognizes the importance of the issue of security of Personal Data, as well as electronic transactions and has taken all necessary measures, using the most modern and advanced methods, in order to ensure maximum security. All information, which is related to the personal data of users, is secured as confidential. www.superstrom.gr (hereinafter referred to as the "Site") uses the TLS protocol, with 128-bit encryption, for secure online trading. This encrypts all of the User's personal information, including the User's credit card number, name and address, so that it cannot be deciphered or altered during transmission over the Internet.

The TLS (Transport Sockets Layer) protocol is the successor to the popular SSL and is now the global standard on the Internet for ensuring proper encrypted communication between web sites and web users, for the secure transfer of encrypted data between web users and web servers. An encrypted TLS/SSL communication requires all information sent between a User and a server to be encrypted by the sending software and decrypted by the receiving software in cooperation with a globally accepted certificate authority, thus protecting personal information in transit. In addition, all information sent using TLS/SSL protocols is protected by a mechanism that automatically verifies whether the data has been changed in transit.